Privacy Policy

Learn how we collect, use, and protect your personal information

1. Introduction  

Craig & Co Joinery ("we," "us," or "our") operates a website and provides joinery and home improvement services.

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This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or contact us.

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We are committed to protecting your privacy and ensuring your data is handled in accordance with:

  • The UK General Data Protection Regulation (UK GDPR)
  • The Data Protection Act 2018

By using our website or contacting us, you agree to the practices outlined in this policy.

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2. Contact Details Of Data Controller

Business Name:
Craig & Co Joinery

Email:
craigandcojoinery@gmail.com 

Phone Number:
07834814013

If you have any questions or wish to exercise your rights, please contact us using the details above.

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3. Data We Collect and How We Use It

We collect personal data to respond to enquiries and provide our services.

Information we may collect:

  • Name
  • Email address
  • Phone number
  • Project details (e.g. type of work requested)

How we use this information:

  • To respond to enquiries
  • To provide quotes
  • To arrange site visits and carry out work

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4. Website Data & Analytics

We may collect basic technical data when you visit our website, such as:

  • IP address
  • Pages visited
  • Time spent on the site

This helps us:

  • Improve website performance
  • Understand how visitors use our site

We may use tools such as:

  • Google Analytics
  • Google Ads (conversion tracking)

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5. Legal Basis for Processing

We process your data under the following lawful basis:

Legitimate Interest

  • Responding to enquiries
  • Providing services
  • Improving our website and marketing

We do not collect or process sensitive personal data.

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6. Data Storage and Security

We take reasonable steps to protect your data, including:

  • Secure website hosting
  • SSL encryption
  • Restricted access to personal data

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7. Data Retention

We only keep your data for as long as necessary:

  • Enquiries: up to 12 months
  • Client data: for the duration of the project and for legal record-keeping

After this, data is securely deleted.

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8. Data Retention

We may use trusted third-party services to help run our business, such as:

  • Website hosting providers
  • Google Analytics
  • Google Ads

We only share the minimum data necessary, and these providers have their own data protection policies.

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9. Cookies

Our website may use cookies to:

  • Improve user experience
  • Analyse website traffic

You can control or disable cookies through your browser settings.

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10. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Restrict how your data is used
  • Object to data processing

To exercise any of these rights, contact us using the details above.

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11. Contact & Complaints

If you have any concerns about how your data is handled, please contact us first.You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): https://www.ico.org.uk